Don't you wish that someone would make capacity management a little bit simpler than it is.


Understanding the real nature of the problem is always the first step. Years of research allow us to adapt a range of tools to your specific needs.




   Capacity Planning & Management



Why is Additional Reserve Capacity Required as the Maximum waiting time decreases


Activity Required to Maintain Waiting Time Targets


Allocation of Urgent Appointments


HCAF Tools and Models for Acute Trusts


Process Control Charts OP Wait Time


The Capacity Management Tool


Using Process Control Charts to Monitor Performance


Waiting List Management


How Much Capacity?


Extra activity to achieve a maximum waiting time target


Patterns in ED arrival























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Healthcare Analysis & Forecasting

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Capacity management in acute hospitals has been a poorly understood area for many years. HCAF have been researching the statistical signatures behind variation in demand for two decades and have used the outcomes of this research to provide simple capacity management tools to enable guaranteed waiting time targets to be achieved and maintained.


The capacity management tool gives upper and lower control limits for both activity and numbers of patients waiting to be seen. This prevents managers from over-reacting to statistically insignificant changes but allows them to react appropriately when active intervention is required.


Since almost all conditions respond to the surrounding environment the correct allocation of outpatient and inpatient resources also needs to reflect this seasonal variation and it is at this point that the operational implications of the statistical signatures behind demand become exceedingly important to understand. Refer to the 'Hospital Beds' folder for details regarding optimum bed occupancy, etc.


Capacity Management Series


BJHCM = British Journal of Healthcare Management

HSJ = Health Service Journal


Jones R. Estimation of annual activity and the use of activity multipliers.

   Health Informatics 1996; 2(2): 71-77

Beauchant S & Jones R. Socio-economic and demographic factors in patient non-attendance. BJHCM 1997; 3(10): 523-528 

Jones R. GP referral: Feeling a bit peaky. HSJ 2000; 110(5732): 28-31 Read 

Jones R. Waiting time: A pretty little sum. HSJ 2001: 111(5740): 28-31

Jones R. Waiting times: Quick, quick, slow. HSJ 2001; 111(5778): 20-24 

Jones R. What next for eighteen weeks. BJHCM 2009; 15(8): 404-5 Read Me

Jones R. How to maintain eighteen weeks. BJHCM 2009; 15(9): 456-7 Read

Jones R. Building smaller hospitals. BJHCM 2009; 15(10): 511-12   Read Me

Jones R. Crafting efficient bed pools. BJHCM 2009; 15(12): 614-16 Read Me

Jones R. Forecasting emergency department attendances.

   BJHCM 2010; 16(9): 495-496  Read Me

Jones R. Trends in outpatient follow-up rates in England.

   BJHCM 2012; 18(12): 647-655. Read Me



Also refer to the 'Forecasting Demand' page (See tabs above)